Adult Services Prospectus 2025/2026 - Flipbook - Page 13
Who organises transport to and from St Elizabeth’s?
Day Services aren9t involved in this element of service. Normally family
members / carers transport or the local authority may provide this service.
When are you open?
We are open from 9am – 4.30pm, Monday - Friday all year round with the
exception of Bank Holidays and a week shutdown between Christmas and New
Year.
What if I/we are not happy with the service?
We hope you will be happy, but we know from time to time things may not go to
plan so the first thing is to talk to us about the reason why you9re not happy. We
will do our best to resolve any issues as quickly as possible. If this isn9t possible,
we have a compliments and complaints policy, which includes 8grumbles9
forms.
What equipment do we need to bring/provide?
Depending on the individuals needs they may need to bring any specialist
equipment that they require. When attending activities they may require
additional items such as swimwear and towel, outdoor wear and money for
purchases whilst in the community.
Can I increase the number of days my loved one attends?
Yes absolutely. We will need to look at what activity / programme and make
sure we have the right resources, including staffing and spaces but we would
be very happy to explore this with you.
How do lunch times work, do I need to bring a packed lunch?
Individuals have access to our on-site canteen and hot lunches can be
provided. Some individuals may also choose to bring in their own lunches.
Adults that have been funded on a 1:1 basis will be supported during the lunch
time period.
What does Health and Wellbeing pathway mean?
This pathway offers activities to maintain and improve the health and wellbeing
of attendees, this may be in the form of healthy eating through cookery,
attending exercise, spending time with friends/peers and building confidence.
What does Therapy pathway mean?
This pathway offers activities tailored to an individual9s needs to help them
reach their health or developmental objectives. Adults on this pathway will be
able to enjoy a range of activities including music and movement , Gentle
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exercise, Ball pool, multi-sensory session, and therapeutic trampolining.
