Adult Services Prospectus 20232024 - Flipbook - Page 20
Community FAQs
What happens if adults using the service become unwell?
It’s always a worrying time when someone becomes poorly. If individuals
become unwell while in our care, we will monitor them closely and call the GP,
111 or 999 where appropriate. We will follow all health care protocols, and will
keep you informed and updated at every step.
What if a hospital admission is required?
In the event an individual needs to go to hospital, we will accompany them at
every stage, and will inform you as you may wish to attend also.
What happens if an individual needs to see a GP or healthcare professional?
We will have a pre-arranged agreement regarding who will manage this.
Some families prefer to manage it themselves, but we are happy to do so if it’s
more convenient.
Can you arrange regular trips to the community?
Yes absolutely! Windhill have regular meetings about activities they would like
to do, and individual wishes can be discussed with their key worker.
Can I/We request for you to make appointments on an adult’s behalf, for
example hairdressers or opticians?
Yes. An individual’s key worker can arrange this, and the wider staff teams in
their absence.
How do you ensure an individual is able to regularly access leisure
opportunities?
We will plan large and small activities, events and trips throughout the year.
Some are routine, for example shopping, but other activities might be extra
special like trips to London or the seaside!
Do you charge for transport?
We run a service vehicle scheme that all adults can access in addition to
public transport or private hire (taxi). Charges are calculated per mile and
shared if more than one passenger shares the journey.
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